Housing Services

Housing Services

Rest assured, when it comes to reservations and hotel arrangements, our Integrated Housing Solutions (IHS) team can handle even the most complex and demanding requests. The IHS housing team brings an impeccable track record and commitment to customer service that distinguishes it from traditional housing providers.

IHS is dedicated to providing the best possible housing experience to your attendees, while providing every meeting planner with the management tools and support to maximize your blocks and minimize your exposure to attrition and wash. IHS forms a partnership with planners and our hotel community to help ensure we are all working together towards the success of your convention.

IHS offers you opportunities for your event attendees to enjoy and engage in a fun booking experience using Passkey's GroupMax housing system. Use an attractive and time saving tool that delivers secure access to your event's inventory and to crucial, real-time information so that your job is both easier and less stressful.

Our housing technology helps you save operational costs and improves the service available to your attendees. With IHS, you’ll enjoy:


Enhanced Attendee Experience

Integrated Housing Solutions

  • Seamless access to housing from the planner's website or other location of your choosing
  • Guests can make, manage and modify their hotel reservations from any web browser or mobile device
  • Event-specific reservation website with detailed hotel information, including attractive images and graphics of the hotel, its guest rooms and amenities
  • Interactive and secure shopping environment that presents only your blocked inventory
  • Automated, immediate reservation confirmations sent by email or fax

Reduced Attrition Exposure

Reduced Attrition

  • Ability to offer an integrated housing solution with your registration system to provide a one-stop shopping experience for your attendees
  • Keep abreast of event block and pick-up information 24/7 from any Internet connection so you know whether you need to take action to assure your objectives are achieved
  • Optional cancellation policies to control booking behavior and reduce wash rates
  • Accurate tracking of attendee reservations made after cut-off
  • Reduced book-around exposure because attendees are presented your blocked inventory whether they book online, by phone, fax or mail

Advanced Meeting Management Tools

Advanced Meeting Management Tools

  • Enhanced blocked inventory management capabilities, such as:
    • Everyone in the housing management process shares the same information in real time
    • Different attendee types can be assigned to specialized sub-blocks within the overall event block
    • Shoulder nights pre- and post-event are presented a well as actual event nights
  • Attendee database available to support your marketing communications. Send out latest event news, special incentives, customized marketing messages or other broadcast emails
  • Deliver rooming lists and attendee information through direct electronic data transfer into the hotel's CRS, eliminating the errors that can occur when information is re-keyed

Direct Planner Access to Information

Direct Planner Access to Information

  • Tracking of historical information to help in future hotel contract negotiations
  • Track registrations and reservations through real-time reporting
  • Direct access to enter rooming lists with Passkey's specialized reservations capability
  • Ability to make, modify and cancel reservations as necessary
  • Download reports into preferred format (e.g., CSV, Excel, etc.)
  • On-demand, real-time reporting of such key information as:
    • Block and Pickup summaries
    • Delegate name reports
    • Revenue reports
    • Booking pace reports
    • History reports

 

Testimonials

“…Handling over 15,000 reservations with 30 hotels is one thing but the SkillsUSA housing is unique with a mix of individual reservations and group blocks, all wanting special treatment. All of the mechanics and labor that goes into this system worked, and worked efficiently with little or no problems. This has been true for every year we have used the Visit KC Housing Services." - Gary Diehl, Skills USA

“The Kansas City CVA Housing Services provided housing services effortlessly and with a great focus on customer satisfaction despite our group’s unique and complex specifications. Housing satisfaction is critical to the success of our event and the professionalism and experience of the CVA housing staff makes it easy.” - Sue Brenner, Educational Testing Service

“Available, Professional, & Immediate Resolution. Great customer service for the program.” - Adrienne Elliott, College Board Programs