Facilitated by The Protocol School of Washington
With an unprecedented number of international and domestic visitors expected this summer, each and every member of the hospitality community has a crucial role to play in making Kansas City shine. It’s our opportunity to leave global audiences with lasting, positive encounters from the Heart of America.
Presented by the Visit KC Foundation, experts from The Protocol School of Washington will facilitate a series of in-person and virtual training modules to provide Kansas City’s hospitality industry with the essential insights to welcome visitors from across the world.
SESSION 1 supports industry leaders in empowering their teams to deliver respectful, appropriate guest interactions, regardless of cultural background. An exploration of five universal human expectations and four personality styles will provide a framework for delivering great service across various cultures.
Recommended for: Leadership roles at area hotels, restaurants, museums and attractions, along with property managers and regional CVB/DMO executives
SESSION 2 focuses directly on cultural awareness. This session is designed to equip hospitality supervisors with the specific cultural knowledge they need to train their staff on successful interactions with the global communities that will be arriving in KC.
Recommended for: Hospitality supervisors, food and beverage managers, team leaders for visitor centers, room service, concierge and other customer-facing services
SESSION 3 provides hands-on opportunities to put cross-cultural skills in action. Guest expectations will be diverse, and these activities will empower hospitality professionals to deliver outstanding service with confidence. Priority registration for Session 3 will be provided to individuals who attended Session 2.
Recommended for: Hospitality supervisors and customer-facing staff
